If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Information section first. If your question is not answered here, please email us at firstname.lastname@example.org. We will respond to your email as quickly as possible, usually within the same day. If you do not hear back from us, your spam filters or your ISP may be blocking our emails. Our responses will always come from email@example.com in case you need to set permissions in your filtering software.
In order to maintain economical prices, we do not currently offer a paper catalog.
Terms and Conditions: Please read this page carefully prior to placing an order. When you place an order either through our shopping cart, or through phone, fax, or email, you accept the terms and conditions listed on this page.
How to Order
Our cart accepts Visa, Mastercard, Discover, American Express and checks through PayPal. Our shopping cart is secure, using the most advanced encryption technology and secure socket layer to make sure your information is protected. To use our shopping cart, just click on the "Add to Cart" buttons. You may view the contents of your cart at any time by clicking "Shopping Cart" in the bar at the top of every page. To complete your order, just click the "Check Out" button on any of our product pages. Please make sure you include a valid email address and/or phone number when placing your order, so that we can contact you with information about the status of your order.
To calculate your shipping cost, enter your state of residence and zip code and click the "Go" button.
We accept Visa, Mastercard, Discover, American Express and personal checks through PayPal as our payment processor. You do not have to have a PayPal account to pay for your order.
If you have a PayPal account already, at checkout, click the "Continue" button under Payment options. You will be prompted to login to your PayPal account after which you can complete your payment.
If you do not have a PayPal account, at checkout, click the "Continue" button under Payment options. On the next screen, on the left hand side of the screen, will be a link to pay for your order without a PayPal account. Click the "Continue" link. You will be brought to a screen where you can enter your payment information, again on the left hand side of the screen. All payments are processed securely through SSL encryption.
We regret we are unable to accept paper checks at this time.
We are required to charge 7% sales tax to Ohio residents only.
What Happens When You Place Your Order
The majority of our products ship direct from the manufacturer by UPS ground. Refer to individual product pages for approximate shipping times. Shipping times are approximate. Please also allow transit time, which is usually 3-7 days by UPS ground. Remember to allow more time if you are sending a check or money order.
Occasionally an item may be backordered or out of stock. In this case, you will be notified and given the option of waiting for your order, choosing a substitute, receiving a full refund, or choosing a different product. Backordered items, special order items and custom-made items may take 6-12 weeks to receive.
During peak periods and holidays (specifically the Christmas shopping season), your order may require longer to process and ship. You will be kept informed regarding any delays in shipment.
You can create an account with us at the time you place your order which will allow you to login and track the progress of your order.
We are not currently accepting orders for shipments outside the US at this time.
You may cancel your order at any time prior to the day of shipment. You will receive confirmation of your cancellation by email. Once your order has been transferred to a shipping service for shipment, it cannot be cancelled. If you request a cancellation after the order has been shipped, then our return policy will apply and return shipping will be at your expense. If you refuse an order which has been shipped to you prior to our confirmation receipt of your cancellation, you will be responsible for shipping charges both to you and back to us.
All pages on this website are coded by hand by a human. Occasionally an error may occur, either in the page coding, the product description, or the pricing, i.e., a $500 product may be priced at $50. In this event, you will be notified of the correct price and will have the option of cancelling your order or placing your order at the correct price. Prices may change without notice. We reserve the right to refuse any order for any reason.
We know that sometimes when you order over the internet, the product you receive isn't what you really wanted. For this reason, we are happy to accept returns.
Defective, Damaged or Wrong ProductsIf a product is defective or damaged or you receive the wrong product, you may return your order at our expense for a full refund, including shipping or a replacement at our expense. You must email to let us know you will be returning it so that we can send you a pre-paid return label. We must receive your return within 30 days of receipt to qualify for refund.
Special order, customized, and seasonal (i.e., Christmas quilts and accessories) products cannot be returned unless defective or damaged or the wrong product was shipped.
As many of the items we offer are hand-crafted, variations in color, tone, or brightness are to be expected and do not constitute a defective or wrong product.
All Other ReturnsProducts that are not defective or damaged may be returned for any other reason.
The following exclusions apply:
Products purchased from the "Clearance" page may not be returned and are sold as-is.
We will not issue a refund for products returned more than 30 days after the initial shipment date (45 days for SnugFleece products only).
We do not accept returns of bedding products, including quilts, blankets, and linens, which have been slept on or have been washed unless the product is defective or under manufacturers warranty. This is not negotiable.
We do not accept returns of products purchased at another store.
Special order, customized, or seasonal products (i.e., Christmas quilts and accessories) cannot be returned unless defective, damaged, or the wrong item was shipped.
Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products.
We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip).
A partial refund may be issued for products returned in damaged packaging if the damage significantly impacts our ability to resell the product at the original retail price. Damage may include rips or tears to bags or products returned without original tags or product inserts.
You are responsible for returning the product, including any shipping fees incurred. We do not send return labels unless a product is damaged, defective or the wrong product was shipped.
Refunds can take up to two weeks to process.
Please email us to let us know you will be returning your product so that we can provide you with appropriate return shipping instructions.
Unless instructed otherwise, please send your return to:
702 Lake Avenue
St Marys, OH 45885
We recommend you use UPS, FedEx, or the US Postal Service with tracking when you return your package.
A Note about Tobacco SmokeTobacco smoke readily enters the fibers of quilts and other textiles, causing them to smell of smoke, and possibly causing discoloration and weakening of fibers. If you intend to return one of our products, please do not keep the product in an area where it is likely to come into contact with smoke (plastic bags and boxes will not protect a product from smoke infiltration). Nondefective products which are returned to us smelling of tobacco smoke will be shipped back to you at your expense and no refund will be issued for these products.
Please contact us for return authorization and instructions before returning merchandise. Products shipped directly back to a manufacturer without prior authorization from Fleecies may be shipped back to you at your expense or your refund may be significantly delayed until we verify the product was returned, received, and accepted by the manufacturer. We will not issue a refund or exchange if the original product is not returned, unless the shipping service has lost it (verified by tracking number and delivery confirmation slip).
It is our policy to keep your email address and personal information private. Your information will not be sold or traded or given away - ever! Your shipping information may be provided to our manufacturer partners and UPS / FEDEX / USPS who ship our products directly to you. In this case, your address and phone number will be used only for the shipment of your product. It will not be sold, traded, or used to contact you for any other purpose than the shipment of your order.
If you choose to join our mailing list, you agree that we may send you promotional materials from time to time via email or postal mail.
We do not offer products for wholesale purchase.
Gift Wrapping and Gift Cards
Because most of our products are shipped directly from the manufacturer, we are not able to offer gift wrapping or gift cards. If you are sending an order to a gift recipient, we will include your name on the address label. Please contact your recipient to let them know a gift will be arriving from you.
We have done our best to display as accurately as possible the colors of the products shown on the website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
All logos, trademarks and other proprietary company information are the property of the respective trademark owners and may not be infringed.